When Ms. Smith* received a cancer diagnosis, her world shifted overnight. Shortly after being diagnosed with renal cell carcinoma, she unexpectedly lost the Medicaid coverage she had relied on for five years. Despite reapplying multiple times, she never received follow-up or answers. As months passed without insurance, Ms. Smith went a year and a half without seeing a doctor at a time when medical care mattered most.
“I was at my lowest,” Ms. Smith shared. “I didn’t know what else to do, so I gave up on trying to get Medicaid or any health insurance. I truly thought it just wasn’t possible.”
A friend told her about JaxCareConnect, but after so many stressful and discouraging experiences trying to get help, Ms. Smith was hesitant to reach out. Still, she decided to take one last chance.
That decision changed everything.
“JaxCareConnect was a major help to me,” she said. “They instantly got me connected with doctors and other programs. There was no wait time. I was able to book appointments right away.”
But for Ms. Smith, the support did not stop with scheduling care. Her Patient Health Advocate continued to check in regularly, offering encouragement, answering questions, and making sure Ms. Smith’s needs were met every step of the way.
“She didn’t just help me once. She stayed with me,” Ms. Smith said. “She always wanted to make sure. I was okay and asked if there was anything else she could help with.”
Today, Ms. Smith feels hopeful and supported, with her health finally back on track. “Thank you, JaxCareConnect, for helping me when I felt like there were no options left,” she shared. “You helped me get my life and my health back.”
*Name changed and generic likeness picture used to protect client privacy.